Automotive
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Here when you need us

CAA Emergency Roadside Assistance is available 24 hours, seven days a week – giving Members the reassurance that help is available, no matter when it’s required. Don’t have a CAA Membership? Sign up to take advantage of great deals and savings. CAA Memberships start at just $301 a year, plus tax.

Become a Member

Ways to get emergency roadside assistance 

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App

Use your CAA Mobile App to request emergency roadside service and track your driver directly to your location.
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Online chat

Skip the long phone wait time and request roadside assistance with our virtual assistant. Receive the same service excellence CAA is known to provide, plus track your tow truck in real-time.
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My Account

Among other conveniences, you can request emergency roadside assistance directly through your CAA My Account.
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Phone

You can always reach us the old-fashioned way, too! Just give us a call at one of the numbers below.

Our services

Take it from our Members

I've been a CAA Member for years. I had an incident where I accidentally locked my 3-year-old daughter in my truck. I have locked my keys in my truck before but knowing I have CAA, it's not something I worry about. I'd like to thank CAA for how quickly they arrived. Shortly after we got my daughter out, CAA called to check if everything was okay. I just wanted to say what a fantastic job.

Kenton Ammerman

CAA is ready. Are you

Your local emergency telephone numbers are on the back of your Membership card. For Roadside Assistance service in the Ottawa area, call (613) 820-1400. For Roadside Assistance service outside of the Metro Ottawa area and all other areas in North and East Ontario, call toll free: 1-800-CAA-HELP (222-4357). If outside CAA North & East Ontario Club Territory, call 1-800-CAA-HELP (222-4357).

Be prepared before you call

When you call CAA Emergency Roadside Assistance, please have the following information ready:

  • Your name
  • Your CAA Membership number and government-issued ID
  • The apparent problem with your vehicle
  • Vehicle make, model, year and colour
  • Exact location of the vehicle (address and nearest cross street) or the point of safety you're calling from (telephone number if possible)

Return to your vehicle or the agreed-upon meeting place to wait for the service person's arrival. You can use our Service Tracker for live updates and to follow your driver online. When the service person arrives, present your valid Membership card. (The Member receiving the service must be with the vehicle when the technician arrives). The service person may ask to see your photo ID as well, as they are not permitted to charge CAA unless the Member has a valid personal Membership card in their possession. 

Car care and tips

It’s the best way to stay on top of your vehicle’s health but it can also prove valuable if a warranty issue arises and proof of maintenance is required to obtain warranty service. 

Your vehicle's battery is an extremely important component. It must remain in good condition to withstand harsh cold or extreme heat. A simple battery check can prevent you from being stranded in an empty parking lot. Most car batteries last between three to five years.

Temperature changes can affect tire pressure. Having the proper tire pressure will maximize your gas mileage and save wear and tear on your seasonal tires!

Tires naturally degrade over time – and driving with insufficient tread depth or sidewall damage can be hazardous. Do a Toonie test to check if your tires are safe for driving.

Don't wait until small chips lead to costly repairs down the road! Parking your car directly in the sun is one of the fastest ways for a crack to grow. If a chip grows too much, windshield repair may no longer be an option, and your windshield may need to be replaced. 

As a general rule, you should change your oil at least twice yearly. Remember that driving habits and temperatures can affect how quickly oil degrades. Most newer cars have oil monitoring systems, so your vehicle will track usage and oil conditions, signalling when you need a change. If you have an older vehicle, check the owner’s manual or factory maintenance schedule for information on maintenance schedules.

Deep cleaning of your car’s interior prevents dust from causing wear and tear and removes stubborn stains from your dashboards, mats or leather seats. When your vehicle is deep cleaned, a lot of debris is removed, improving the air quality inside the vehicle. Clean airflow and the absence of garbage in a car help drivers and passengers enjoy a germ-free environment. If you ever wish to sell your car, potential buyers will see how well cared for it is.   

Automotive FAQ

No, a CAA Membership is personal and covers the person, not specific vehicles or others in the household. The person named on the Membership card must be present with the vehicle. Membership is not transferable to another person. CAA Members are required to present a piece of government-issued photo ID.

To confirm if your vehicle is eligible, please click here. (https://caaneo.ca/automotive/eligible-vehicles/)

Yes, your CAA Membership provides Roadside Assistance coverage all over Canada and the United States! In fact, it is accepted in 32 other countries, as well. 

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