Automotive
Got a chip?
CAA Members in select regions of Greater Ottawa and Thunder Bay can save on windshield chip repairs with our qualified technicians. It’s easy, affordable and they’ll do it right at your home. Don’t have a CAA Membership? Sign up to take advantage of great deals and savings. CAA Memberships start at just $301 a year, plus tax.
Why get CAA Windshield Chip Repair Service?
Mobility
Have your windshield chip repaired right in your driveway! Our contactless service will get you back on the road quickly.
Exclusivity
CAA Members in select Ottawa and Thunder Bay regions save on Mobile Chip Repair when booking their appointment online through CAA.
Quality
Our CAA Chip Repair qualified technicians use the best technology to provide quality service at the best price.
Is your windshield repairable?
Three main factors in evaluating a windshield’s damage are size, depth and location. Larger or deeper cracks near the edge of your windshield are much more likely to require replacement but there are also signs that indicate your windshield is repairable. Once you have assessed that your chip is serviceable, book an appointment and one of our certified technicians will repair your windshield chip, right at your home.
- The chip does not exceed the size of a dime; a diameter of approximately 18mm
- A chip is located with a minimum of 40mm between the point of impact and the edge of the windshield
- The outer layer of glass on the windshield is the only area damaged
- There is no large, complex damage or visible cracks
- The chip does not obstruct the driver’s line of sight, which is approximately 300mm wide and positioned above the middle of the steering wheel
Things to know before booking Windshield Chip Repair Service
For any inquiries or matters requiring assistance, please reach out to our dedicated CAA Pit Crew support team at (613) 480-6403 or [email protected]
- Currently, CAA Mobile Chip Repair is only available in select regions of Greater Ottawa and Thunder Bay. Review our service map prior to scheduling your appointment to verify your region. Not sure the service is available in your area? Click here to view our service maps.
- Appointments must be booked online, at least 48 hours in advance. Bookings will not be accepted through our call centres.
- Due to unforeseen circumstances or inclement weather, the appointment may be cancelled or rescheduled based on availability.
Find the right service for your Membership
Where is mobile windshield chip repair service available?
At this time, CAA Mobile Chip Repair is only available in select regions of Greater Ottawa and Thunder Bay. Review our service map prior to scheduling your appointment to verify your region. If you accidentally schedule service in a different region than where you live, CAA may contact you to reschedule your appointment based on availability.
Greater Ottawa Service Areas
K1V: If you're located North of Hunt Club Road, select Ottawa East. If you're located South of Hunt Club Road, select Ottawa South.
Thunder Bay Service Areas
Car care and tips
It’s the best way to stay on top of your vehicle’s health but it can also prove valuable if a warranty issue arises and proof of maintenance is required to obtain warranty service.
Your vehicle's battery is an extremely important component. It must remain in good condition to withstand harsh cold or extreme heat. A simple battery check can prevent you from being stranded in an empty parking lot. Most car batteries last between three to five years.
Temperature changes can affect tire pressure. Having the proper tire pressure will maximize your gas mileage and save wear and tear on your seasonal tires!
Tires naturally degrade over time – and driving with insufficient tread depth or sidewall damage can be hazardous. Do a Toonie test to check if your tires are safe for driving.
Don't wait until small chips lead to costly repairs down the road! Parking your car directly in the sun is one of the fastest ways for a crack to grow. If a chip grows too much, windshield repair may no longer be an option, and your windshield may need to be replaced.
As a general rule, you should change your oil at least twice yearly. Remember that driving habits and temperatures can affect how quickly oil degrades. Most newer cars have oil monitoring systems, so your vehicle will track usage and oil conditions, signalling when you need a change. If you have an older vehicle, check the owner’s manual or factory maintenance schedule for information on maintenance schedules.
Deep cleaning of your car’s interior prevents dust from causing wear and tear and removes stubborn stains from your dashboards, mats or leather seats. When your vehicle is deep cleaned, a lot of debris is removed, improving the air quality inside the vehicle. Clean airflow and the absence of garbage in a car help drivers and passengers enjoy a germ-free environment. If you ever wish to sell your car, potential buyers will see how well cared for it is.
Automotive FAQ
Yes, this is a Member-exclusive service. Join online today!
It is best to fix it as soon as possible so the crack does not grow. If a chip grows too much, windshield chip repair may no longer be an option, and your windshield may need to be replaced.
No, it will not count against your call allotment.
The price of the service is dependent on CAA Membership level. Payment will be processed by the technician once the service is complete. They accept Visa and Mastercard.
All eligible chip repairs are at the expense of the CAA Member.
We can perform detailing on four-wheel passenger vehicles and trucks up to 1/2 ton. CAA reserves the right to cancel appointments if the vehicle's make/model is unserviceable.
Yes, you will need to greet the technician before the service is performed, and complete payment at the end of the service.
We allow 1 hour for a windshield chip repair to be completed.
The vehicle must be parked outside with a minimum of three meters (10 feet) of space between vehicles or other obstructions.
We prefer the vehicle to be parked outside with a minimum of three meters (10 feet) of space between the vehicle and other obstructions. We will only perform the service in a garage if the weather is inclement and there is adequate room in the garage to perform the service safely.
Yes, however it is the Member's responsibility to obtain permission from the building to complete the service in the underground parking garage or to locate a viable spot to complete the chip repair with adequate space.
For the safety of our technicians, we will not perform the service on the street. The Member must make alternative arrangements for a safe location.
The service technician will have wheel chocks, so as long as the slope is not extreme, there should not be a problem.
Yes, we can perform the service as long as you have written permission on company letterhead from the business owner.
Due to unforeseen circumstances or inclement weather, the appointment may be cancelled or rescheduled based on availability.
Yes, you will receive a phone call from the technician when they are on their way. If you wish to receive updates via. text please select the option, Service Tracker™ when booking your appointment.
The heat is on – Is your battery ready?
The heat is on – Is your battery ready?
How to Jump-Start a Car
How to Jump-Start a Car
Winter is Hard on Car Batteries
Winter is here: Will your car battery survive?
1. Visit caaneo.ca/termsandconditions for full Membership Terms and Conditions. Terms and conditions apply.
Price listed is per chip. Due to safety standards, there can only be a maximum of 2 chips on the windshield before it needs to be replaced. CAA Mobile Chip Repair is currently only available in select regions of Greater Ottawa and Thunder Bay. Availability is subject to change. Service is only available to active CAA Members in good standing (Membership paid in full by Membership expiry date). A CAA certified technician will inspect the chip on the windshield prior to repairing to ensure it is serviceable. If the chip is deemed serviceable after the inspection, and a crack develops in the process of repairing the windshield, resulting in a replacement, CAA shall not be held liable for the replacement or reimbursement costs. CAA Mobile Chip Repair is only available for cars, SUVs, and trucks up to 1/2 ton. We cannot service commercial vehicles, trailers, RVs or campers at this time. Service can take 60 minutes to perform. CAA Member must be present at time of appointment and remain during the duration of the service. Wiper Blade Inspection is an optional service. Option to replace wipers during the service is available for an additional cost. Pricing depends on make and model of vehicle. CAA and our automotive partners reserve the right to refuse service in the event the vehicle is deemed unsafe by the service technician. Due to unforeseen circumstances or inclement weather, the appointment may be cancelled or rescheduled based on availability. CAA Mobile Chip Repair will not count as an entitlement to the Membership.
