Automotive
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Booking CAA Mobile Tire Service
- For tires on rims, service is only available in Sudbury and Thunder Bay.
- For tires on rims and off rims (pricing varies), service is available in Greater Ottawa.
- Your scheduled appointment will fall within the allotted appointment window. CAA's Pit Crew services do not typically take the entire time frame to complete but the appointment window allows for the technician's arrival through to the finished service.
- Tire storage is only available in Greater Ottawa with tire swap appointments.
- Cancellation Policy: If you need to cancel your appointment, we request that you do so at least 24 hours before the scheduled appointment time. Failure to provide adequate notice of cancellation may result in a charge of $45 + HST to your credit card. This policy allows us to better accommodate our Members and optimize scheduling.
- Appointments must be booked online, at least 48 hours in advance. Bookings will not be accepted through our call centres.
For any inquiries or matters requiring assistance, please reach out to our dedicated CAA Pit Crew support team at (613) 480-6403 or [email protected]
Find the right service for your Membership
Retorque your tires
Retorquing is a vital step in ensuring that your vehicle's wheel nuts, bolts and critical fasteners remain properly secured as you drive your vehicle. The initial settling and compression of various components can cause fasteners to loosen slightly, potentially leading to a range of issues, including vibrations, uneven tire wear and even the risk of wheel detachment in extreme cases. We recommend retorquing your wheel nuts within 100 km following install service.
Now available in Ottawa: Drop-in retorquing service
We've now made retorquing more accessible with our drop-in retorquing service in Ottawa available exclusively to Members who have completed a mobile tire service appointment with CAA in the Spring 2024 season. We value your time and our service is provided at no additional cost. Our skilled technicians carefully inspect and tighten fasteners to manufacturer specifications, ensuring your tires stay securely in place and enhancing your driving experience.
Here's how it works:
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Drive to one of the locations listed below, and CAA's trusted contractor, Easy Tire, will be available in the parking lot to provide efficient retorquing services. If a technician is already working on a vehicle, park in the nearby area.
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While you wait, you can stay in your car or engage in other activities.
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Our average retorque takes less than five minutes. Once the technician is available again, they’ll promptly attend to your vehicle's retorquing needs.
Mobile Tire Service
Get your tires changed right in your driveway! Our contactless service will get you on the road quick and easy.
Exclusive Member pricing
CAA Members in Greater Ottawa, Sudbury and Thunder Bay save on Mobile Tire Service when booking an appointment online.
Powered by our Trusted Partners
We've partnered with trusted, industry-certified technicians to bring you quality service at the best price.
Where is mobile tire service available?
CAA Mobile Tire Service is only available in select regions of Greater Ottawa, as well as in Sudbury and Thunder Bay. Please review our service map prior to scheduling your appointment to verify your region. If you accidentally schedule service in a different region than where you live, CAA may contact you to reschedule your appointment based on availability.
Greater Ottawa Service Areas
K1V: If you're located North of Hunt Club Road, select Ottawa East. If you're located South of Hunt Club Road, select Ottawa South.
Sudbury service areas
Thunder Bay service areas
Car care and tips
It’s the best way to stay on top of your vehicle’s health but it can also prove valuable if a warranty issue arises and proof of maintenance is required to obtain warranty service.
Your vehicle's battery is an extremely important component. It must remain in good condition to withstand harsh cold or extreme heat. A simple battery check can prevent you from being stranded in an empty parking lot. Most car batteries last between three to five years.
Temperature changes can affect tire pressure. Having the proper tire pressure will maximize your gas mileage and save wear and tear on your seasonal tires!
Tires naturally degrade over time – and driving with insufficient tread depth or sidewall damage can be hazardous. Do a Toonie test to check if your tires are safe for driving.
Don't wait until small chips lead to costly repairs down the road! Parking your car directly in the sun is one of the fastest ways for a crack to grow. If a chip grows too much, windshield repair may no longer be an option, and your windshield may need to be replaced.
As a general rule, you should change your oil at least twice yearly. Remember that driving habits and temperatures can affect how quickly oil degrades. Most newer cars have oil monitoring systems, so your vehicle will track usage and oil conditions, signalling when you need a change. If you have an older vehicle, check the owner’s manual or factory maintenance schedule for information on maintenance schedules.
Deep cleaning of your car’s interior prevents dust from causing wear and tear and removes stubborn stains from your dashboards, mats or leather seats. When your vehicle is deep cleaned, a lot of debris is removed, improving the air quality inside the vehicle. Clean airflow and the absence of garbage in a car help drivers and passengers enjoy a germ-free environment. If you ever wish to sell your car, potential buyers will see how well cared for it is.
Automotive FAQ
Yes, this is a Member-exclusive service. Join online today!
No, it will not count against your call allotment.
The price of the service is dependent on CAA Membership level. Payment will be processed by the technician once the service is complete. They accept Visa and Mastercard.
We can perform detailing on four-wheel passenger vehicles and trucks up to 1/2 ton. CAA reserves the right to cancel appointments if the vehicle's make/model is unserviceable.
A locking wheel nut kit is a set of 4 unique wheel nuts. One nut should be installed on each wheel. This nut will replace one of your original equipment lug nuts that come with the vehicle. This is often done at the dealership prior to your vehicle purchase. These nuts are a security measure to prevent theft and vandalism of you vehicles wheels. The locking wheel nut set is equipped with a unique key which looks like a socket. This key can only be used to remove your locking wheel nut set. It is very important to have this key whenever the wheels are removed. The wheel cannot be removed without it. Please note: Our trained technicians will use your lock nut key to remove your lock nuts. We are not responsible if the key breaks or becomes unusable.
Yes, you will need to greet the technician before the service is performed, and complete payment at the end of the service.
We allow 1 hour for a tire swap on rims and 1.5 hours for a tire swap off rims.
Our service technicians are unable to enter any house, basement, or shed to retrieve tires. Tires may be stored in a garage; however, they must be stacked inside the large garage large door. Our technicians cannot enter a garage loft to bring tires down.
The vehicle must be parked outside with a minimum of three meters (10 feet) of space between vehicles or other obstructions.
We prefer the vehicle to be parked outside with a minimum of three meters (10 feet) of space between the vehicle and other obstructions. We will only perform the service in a garage if the weather is inclement and there is adequate room in the garage to perform the service safely.
Yes, however it is the Member's responsibility to obtain permission from the building to complete the service in the underground parking garage or to locate a viable spot to complete the chip repair with adequate space.
Due to the safety of our technician, we will not perform the service on a street. Alternative arrangements must be made by the Member for a safe location.
The service technician will have wheel chocks, so as long as the slope is not extreme, there should not be a problem.
Yes, your driveway will need to be clear of snow and ice for our technicians to safely change your oil.
Due to unforeseen circumstances or inclement weather, the appointment may be cancelled or rescheduled based on availability.
Yes, we can perform the service as long as you have written permission on company letterhead from the business owner.
Please refer to your auto insurance policy if you currently receive a winter tire discount. For CAA Members insured by CAA Auto Insurance, discount is applied to vehicles with four (4) winter tires that meet the winter tire designation, and with installation no later than November 20 and removed no earlier than April 15.
Service is available on the weekends in Greater Ottawa. Service is not available on the weekends in Sudbury and Thunder Bay.
Yes, the technician will reset the sensors before completing the service.
No, balancing is only required for off-rim tire changes.
Yes. CAA cannot offer tire storage without an installation. Please note: If you choose tire storage, your wheels are stored with our trusted contractor.
Tire Delivery & Installation Cancellation Policy: If you need to reschedule your appointment, we kindly request that you do so at least 24 hours before the scheduled appointment time. Failure to provide adequate notice may result in a charge of $45+HST to your credit card. This policy allows us to better accommodate our Members and optimize our scheduling. By purchasing and booking a tire installation appointment with us, you acknowledge and agree to our cancellation policy as described above.Tire Purchase Remorse Period: If you need to cancel your tire purchase, you will need to inform us within 24 hours of making the purchase. Failure to provide notice within 24 hours may result in a 15% restocking fee.
The heat is on – Is your battery ready?
The heat is on – Is your battery ready?
How to Jump-Start a Car
How to Jump-Start a Car
Winter is Hard on Car Batteries
Winter is here: Will your car battery survive?
1. Visit caaneo.ca/termsandconditions for full Membership Terms and Conditions. Terms and conditions apply.
CAA Mobile Tire Service is currently only available in select regions of Greater Ottawa, Sudbury and Thunder Bay. Please note that appointments in North Gower, Richmond, Kars, Dunrobin, and Carp may be subject to a 2–3-hour variance from the scheduled appointment time. Service is only available to active CAA Members in good standing (Membership paid in full by Membership expiry date). CAA Mobile Tire Service is only available for cars, SUVs, and trucks up to 3/4 ton. We cannot service commercial vehicles, trailers, RVs or campers at this time. CAA tire storage is available to CAA Members in Greater Ottawa only. On Rims Tire Change: An additional charge of $25.00 is applicable for large trucks and SUVs (ie. F150, RAM, Yukon, Suburban). Off Rims Tire Change: An additional charge of $25.00 is applicable for tire and rim sizes 19' and larger and run flat tires. Service can take 60-90 minutes to perform for on rim and 90 minutes for off rim. CAA Member must be present at the time of appointment and remain during the duration of the service. Tires must be easily accessible for the service technicians (either in or beside the vehicle). Wiper Blade Inspection is an optional service. Option to replace wipers during the service is available for an additional cost. Pricing depends on the make and model of the vehicle. Mobile Tire Service is only available on residential driveways with adequate space (3 metres or 10 feet) on all sides of the vehicle for the service technician to work safely. This service is not available at apartment buildings, parking garages, or underground garages. If your car tires have a locking wheel nut, please ensure a key is available for the service technician. Only air is included, nitrogen will not be available. CAA and our automotive partners reserve the right to refuse service in the event the vehicle or its tires are deemed unsafe by the service technician. Due to unforeseen circumstances or inclement weather, the appointment may be cancelled or rescheduled based on availability. CAA recommends retorquing your wheel nuts within 100km following the installation service. CAA Mobile Tire Service will not count as an entitlement to the Membership.
